Refund policy

At GiphyTag, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Returns

You have the right to request a return within 14 calendar days from the day you receive your order.

To be eligible for a return, the item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Complete with all accessories, manuals, cables, and any included items.
  • Free from damage, scratches, signs of use, or modification.

To start a return, please contact us at:

giphytag@gmail.com

Please include your order number, full name, and the reason for your return request.

2. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

The item must be returned to the address provided by our support team after your return request has been approved.

3. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note that it may take several business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at:

giphytag@gmail.com

Please include:

  • Your order number.
  • A clear description of the issue.
  • Photos or videos showing the problem.
  • Photos of the packaging, if the product arrived damaged.

If the issue is confirmed, we will offer a replacement, repair, or refund depending on the case.

5. Non-Returnable Items

We cannot accept returns for:

  • Items that have been used, damaged, or altered by the customer.
  • Products returned without original packaging or accessories.
  • Items with signs of misuse, impact damage, water damage, or unauthorized modification.
  • Orders returned without prior approval from our support team.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or shipped. Once your order has been shipped, you will need to follow the standard return process.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:

[your email here]

8. Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again.

Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

If you have done this and still have not received your refund, please contact us at:

[your email here]

9. Contact Us

For any return, refund, or order issue, please contact us at:

Email: giphytag@gmail.com
Store: GiphyTag